Privacy Policy

1. General provisions

1.1. Great importance is given to the protection of personal privacy, so it is important for you to know when and what data is collected, accumulated, stored, and how it is used when you visit gustaras.com websites, purchase products from us, or otherwise provide us with your personal data.

1.2. We are a company registered in the Republic of Lithuania under the name UAB ‘Gustaras’, company code 306365311, located at Viliaus Gaigalaičio g. 2B, Ramučiai, Gardamo sen., Šilutės r. sav. Tel. +370 618 13255, email: info@gustaras.com, which is the controller of your personal data. These personal data processing rules apply to all individuals, including those who are not registered on the gustaras.com website, as long as it does not conflict with the Purchase Rules, the laws of the Republic of Lithuania, and other legal acts applicable in the Republic of Lithuania.

2. What personal information do we collect about you?

2.1. When you visit or register on our website gustaras.com, use the services of gustaras.com, purchase a product from gustaras.com, contact us requesting information, or grant us permission to use your provided data by selecting the appropriate option, we collect:

• IP address, the address of the visited page, the address of the previous page, date and time, browser type and version; username, password;
• Your photos and other content you have uploaded;
• Your first name, last name, phone number, address, email address.;
• purchase and payment information (purchase date, item price, quantity, order fulfillment status, IP address, discount code, order date, product name, product code);
• delivery information (address and phone number). If the purchase was made for another person, we collect their delivery details and contact information;
• the content of messages, feedback or ratings received;
• When you visit gustaras.com from third-party websites by clicking on advertising panels, we record the source of the visitor, the name and position of the advertising campaign, and link this information to the order.

3. How we use your personal data

3.1. We collect, process, and protect your personal data solely based on the legal grounds defined by the regulations governing personal data protection – in order to establish and/or fulfill the contract with you or to use the provided data with your consent:

• to improve your service and experience when visiting the gustaras.com website or using its services, and to enhance the gustaras.com website to be closer to you;
• we would ensure the conditions for you to create your chosen customized gustaras.com products;
• process your Gustaras.com product orders, issue financial documents (e.g., invoices);
• provision of data to competent institutions when required by legal acts;
• we will contact you via email and mobile communication to provide consultation and address issues related to the ordering or delivery of gustaras.com products;
• if you have indicated the relevant choices (consents), to inform you about special offers or discounts, to provide similar offers via email and/or text message; you can withdraw this consent at any time;
• we would like to hear your opinion on the quality of our products or services and invite you to participate in market research. If you do not agree to have your personal data used for this purpose, please inform us immediately;
• to ensure the security of your and our property;
• fulfill other obligations related to the services we provide;
• we also use the services of Facebook, Instagram, and other online advertising providers. You can read about these providers' privacy policies, the data they collect, and the personal data protection measures they apply in their privacy policies. More information on how these services work, as well as how you can opt out of such advertisements or the use of such data, can be found in the information provided by these service providers.

4. How do we use cookies and online tracking programs?

4.1. To make your visits to the gustaras.com website more convenient and to improve the quality of the services we provide, we use cookies - small text files that are automatically created while browsing the website and are stored on your computer or other end device. For example, we use Google Analytics, a website analysis service provided by Google Inc. (Google), for marketing and optimization purposes.

4.2. You can choose whether or not to accept cookies. If you do not agree to have cookies stored on your computer or other device, you can change your internet browser settings to disable all cookies or enable/disable them one by one. Most browsers are set up to prevent cookies from being stored on your device. However, please note that in some cases, this may slow down your browsing speed, limit the functionality of the gustaras.com website, or block access to the site. More detailed information is available on the gustaras.com website in the Cookies section.

5. How we protect your data?

5.1. We ensure that all your data is collected, processed, and stored in accordance with the requirements set forth in the Lithuanian Republic's Personal Data Protection Law and other directly applicable EU regulations concerning personal data protection in the Republic of Lithuania. We implement appropriate organizational and technical measures to protect your data from accidental or unlawful disclosure, destruction, alteration, and from unauthorized processing activities.

5.2. gustaras.com team is familiar with the personal data protection requirements and ensures compliance with the established organizational measures for data processing. Access to the data is granted only to authorized individuals at gustaras.com who are responsible for the technical, commercial, and content editorial oversight of the gustaras.com website.

5.3. Your personal information is encrypted both during transmission and while stored.

5.4. Each photo or other gustaras.com product, including all images, photos, or any other type of uploaded content, is protected by your unique email address and password. Others cannot see your created gustaras.com products and the content saved within them without these two pieces of information. Therefore, we recommend carefully choosing your password, not sharing it with third parties, and managing it securely.

6. To whom do we disclose your data?

6.1. We will not disclose any of your personal data, except to the company (UAB Gustaras) and business partners without whom www.gustaras.com services cannot be smoothly provided to you. In such cases, we aim to ensure that other individuals who may receive personal data apply appropriate organizational and technical measures to protect the received personal data from any unlawful processing. We share data with the following categories of companies:

• data hosting and storage service providers;
• accounting service providers;
• payment service providers;
• courier (postal) service providers;
• electronic communications services and network providers;
• To others, with your consent, which may be obtained for a specific case.

6.2. We will not share your data with other companies without your permission, unless:

• in response to requests from courts or state institutions, only to the extent necessary for the proper implementation of applicable laws or court orders/decisions;
• conducting negotiations with a third party regarding the sale or purchase of UAB Gustaras business; in such a case, we may disclose your personal data to a potential buyer of the business.

6.3. We may transfer your personal data to third-party data processors located in countries outside the European Economic Area (EEA) that are related to fulfilling your orders, processing payment information, and providing support services. Please note that countries outside the EEA may not offer the same level of data protection as the European Union, but we always require third-party data processors to handle your personal data in accordance with applicable data protection laws.

7. Data storage

7.1. We manage and protect your data as long as you use our services and only for purposes related to those specified in this Privacy Policy and data protection laws, for the entire duration of the service (purchase) agreement, and for the period required by law after the agreement has expired (e.g., for statutory archival purposes). This also applies to everyone with whom we share your data and who provide services on our behalf.

7.2. Your provided feedback or rating for client identification purposes will be processed for 3 years from the date the feedback or rating is submitted.

8. Your rights

• You have the right to know what personal data we have collected about you.
• You have the right to know which recipients have received and been provided with your personal data over the past year.
• You have the right to request the correction of incorrect, incomplete, or inaccurate data.
• You have the right to request the deletion of your accumulated personal data.
• You have the right to request to stop processing your accumulated personal data.

8.1. If you would like to obtain information about the collected data concerning your personal information, or if you wish to address issues related to incorrect, incomplete, or inaccurate data processing and request corrections or deletion, please send us a request via email at info@gustaras.com with the subject line “Data Collection Inquiry.”

8.2. We may request you to confirm your identity with a document that allows us to properly identify you. Once your identity is verified, information about your processed data will be provided within 30 calendar days from the date of the written request.

8.3. Information is provided free of charge. If we determine that requests are clearly unjustified or disproportionate, particularly due to their repetitive content, we may charge a reasonable fee, taking into account the administrative costs of providing information or the actions requested, or refuse to take action based on the request.

9. Data protection of minors

9.1. We recommend that minors under the age of 18 always consult their parents or guardians before sharing any information about themselves with anyone online.

9.2. If you are under the age of 18, you should not provide your personal data without the consent of a parent or guardian.

9.3. If you are a parent/guardian and have discovered that your minor child under the age of 18 is using the www.gustaras.com website, and you do not wish for this to happen, please contact us at info@gustaras.com, and we will remove all related data as soon as possible.

10. Where to report a rights violation

If you believe that your rights regarding the processing and storage of personal data have been violated, please contact us at info@gustaras.com, and we will strive to resolve any issues as quickly as possible. You may also file a complaint with the State Data Protection Inspectorate of the Republic of Lithuania at A. Juozapavičiaus g. 6, 09310 Vilnius, phone: (8 5) 271 2804, (8 5) 279 1445, email: ada@ada.lt.

11. How the privacy policy is changed

11.1. Supplements or changes to the privacy policy are published on the www.gustaras.com website in the Privacy Policy section and take effect from the date they are posted, i.e., from the day they are published on the www.gustaras.com website.

11.2. We recommend visiting www.gustaras.com website periodically to familiarize yourself with the latest version of the Privacy Policy. If we make significant changes, we will inform you.

The rules for processing www.gustaras.com personal data were last updated on September 27, 2024.