Hearts Beneath My Feet

Thank you for choosing Gustaras! Here’s everything you need to know about our shipping policy:

Processing Time: Orders are typically processed within 1-3 business days from the time they are placed, excluding weekends and holidays.
Shipping Rates: Shipping rates vary depending on the destination and the weight of the package. You can view the shipping cost at checkout before completing your purchase.
Shipping Methods: We offer several shipping options including standard, expedited, and express shipping. The delivery time will vary based on the shipping method selected and the destination.
International Shipping: We ship internationally to select countries. Please note that international orders may be subject to customs fees, import duties, and taxes, which are levied once the package reaches the destination country.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track the status of your package.
Shipping Delays: While we make every effort to ensure timely delivery of your order, please note that shipping delays may occur due to unforeseen circumstances such as weather conditions or carrier delays. We appreciate your patience and understanding in such situations.
If you have any questions or concerns regarding our shipping policy, please feel free to contact us at [Your Contact Information].

Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Return Period: You may return your purchase within [number of days] days from the date of delivery.
Return Process: To initiate a return, please contact our customer service team at [Your Contact Information]. Please include your order number and the reason for the return. Our team will guide you through the return process.
Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a defect or an error on our part.